Centennial College will resume limited in-person lab instruction using a phased approach beginning on July 6

Service Excellence and Professionalism

Course Code TOUR-306
Lecture hours per week 3
Lab hours per week
Course Availability: Open
Description: Professional communication and excellent customer centric service is paramount to the success of hospitality and tourism enterprises. Building on the communications skills developed in earlier courses, this course will focus on the emotional and cognitive strategies, tactics and skills used to deliver exceptional service and experiences.