Soft Skills Development
| Course Code | CCP-103 |
|---|---|
| Lecture hours per week | |
| Lab hours per week | 3 |
| Course Availability | Open |
| Description | This course places emphasis on the soft skills required by a customer care professional in a contact centre environment. Emphasis will be on developing:
Soft skills is a sociological term which refers to the cluster of personality traits, social graces, ability with language, personal habits, friendliness, and optimism that mark people to varying degrees. Soft skills complement hard skills, which are the technical requirements of a job. |