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Solution Selling II

Course CodeMKTG-751
Lecture hours per week4
Lab hours per week
Course AvailabilityOpen
Description

This course builds on the MKTG 723-Solution Selling I course where students learned the basic B2B 7-step sales process/key skills required to solution sell a product from prospecting-to-order/close.  MKTG 751 is an advanced course that shifts focus to the world of digital service solution sales. Students will explore how to apply the consultative sales process to a variety of service offerings across industries, emphasizing the integration of digital marketing tools, financial value propositions, and customer-centric strategies to drive success in today’s fast-changing business landscape.

Key Focus Areas

  • Service Solution Sales in the Digital Era: Learn to develop and present customized solutions for business-to-business (B2B) service offerings, incorporating data-driven insights and digital tools to meet client needs.
  • Building Long-Term Customer Partnerships: Master digital tools for order implementation, follow-up, and follow-through to ensure customer satisfaction; Leverage CRM systems and social selling strategies to champion after-sales service, earning repeat business and customer referrals. Use analytics and customer behavior insights to deepen client relationships and foster brand loyalty.
  • Sales Territory Planning: Develop efficient customer account coverage plans utilizing advanced digital tools, including sales automation platforms, psychometric instruments, and performance tracking software. Use digital dashboards to monitor and optimize territory performance and customer engagement.
  • Sales Best Practices in a Changing World: Explore how digital trends, AI-driven sales techniques, and marketing automation impact the sales process, ensuring readiness for evolving customer expectations.

Students will demonstrate their ability to: Use digital marketing platforms and tools like social media, email campaigns, and CRM analytics to prospect, engage, and close deals. Build financially sound proposals that highlight measurable value, supported by performance metrics. Apply the consultative sales process to address complex customer service needs in a digital context. Develop and present strategic solutions that align with customers’ digital transformation goals and operational challenges.

By the end of this course, students will be equipped with the advanced skills required to solution sell effectively in the digital and face to face marketplace, foster enduring customer relationships, and stay ahead of sales trends in a rapidly evolving sales environment

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