|Lecture hours per week||2|
|Lab hours per week||2|
In this course, students will learn the concept of integration as it relates to business processes and information Technology at the Enterprise level. Systems Integration models and concepts of ERPs as cross-functional and process-based systems are demonstrated through software tools such as CRM, SCM, HRM & BI and the Cloud technology. The benefits of these tools are discussed in detail to highlight their effectiveness and efficiency in modern day business operations. UML documentary standards will be adhered to in order to maintain the OO Software Engineering paradigm approach that began in COMP246. Data models are also fundamental requirements. The term projects will center on CRMs and students will engage in the study and walk-through using free download or SaaS of popular ERP Vendor tools such Microsoft Dynamics CRM, Oracle CRM ( Siebel), Salesforce and ZOHO CRM.