Telephone Customer Service
| Course Code | CESS-920 |
|---|---|
| Lecture hours per week | |
| Lab hours per week | |
| Course Availability | Open |
| Description | If you deal with the public or internal customers, this is your opportunity to find out more about good and bad telephone service. A lively mixture of role-playing and demonstrations will show you how to improve your phone performance and give your customers what they need. |