Total Quality Management
| Course Code | CEQA-903 |
|---|---|
| Lecture hours per week | |
| Lab hours per week | |
| Course Availability | Open |
| Description | Learn the meaning, objectives and methods of TQM, with the focus on customer (external and internal) satisfaction. Cover leadership and people orientation, as well as the conventional problem-solving and planning techniques used. (materials fee included; textbook extra) |