This course is designed to provide the student with a basic working knowledge of the operation of an automobile dealership service department. Theoretical instruction techniques will be used to familiarize students with all departments within the dealership, all personnel and their job descriptions within the dealership, purposes of a service department, correct procedures for handling customers, selling additional needed repair work, the purpose of and the correct method or repair/work order completion, purposes and methods for storing complete and accurate customer records, repair/work order analysis and meeting the requirements of the Consumers Protection Act. Also understand the Ontario Repair Storage and Liens act and how it relates to the automotive repair industry. In addition, understand how the establishment of labour/door rates, and service department efficiency and productivity checks are utilized.
This course is designed to provide the student with both a fundamental interpretation and a basic definition of the structures and functions of an automotive parts department. It should also provide a general insight into the management principles of the department. Both theoretical and practical techniques are utilized to aid the student ‘s awareness of the following topics: all facets of parts invoicing, pricing structures, taxation applications, paper flow, inventory procurement, purposes of inventory control, inventory turnover rates, effects of inventory levels, all aspects regarding physical inventory, customer relations, and nomenclature used in the industry. Methods of instruction include class lectures, discussions and practical work assignments in a computerized lab utilizing the Acctivant Eclipse parts and inventory system.