- Program Code:1807
- School:School of Hospitality, Tourism and Culinary Arts
- Credential:Ontario College Diploma
- Program Type:Post-secondary program
- Program Length:2 years/ 4 semesters
The Hospitality - Hotel Operations Management program will offer you business skills and acumen to work in a wide range of areas within this multifaceted industry. Among these areas will be front desk management, housekeeping operations, food and beverage management, and human resources planning.
Industry professionals will lead you through Hotel Operations courses, and to gain hands-on experience, you'll serve guests in The Local Cafe and Restaurant, Centennial's 20,000 sq. ft. Event Centre and four boutique-style guest rooms. You'll also further your knowledge and skills during a 14-week work-integrated learning experience with one of the program's leading industry partners, which will support your learning and development.
Throughout the program, you'll receive relevant technology-based training and industry certifications, including Smart Serve, Food Handlers and CPR/first aid, which are recognized and sought after by top employers.
As a graduate of the Hotel Operations Management program, you'll have unlimited career opportunities, responding to guests' needs and providing them with exceptional service and attention to detail. You'll be fully prepared to step into key roles within both the front and back of a hotel, and make an impact on the guest experience.
Picture the look on guests' faces as they walk into the gorgeous lobby of a world-class hotel, are greeted by a helpful concierge, and warmly welcomed to a perfectly-finished guest suite before enjoying a meal and exquisite service in the dining room. All of this is made possible by the hard work and dedication of Hospitality - Hotel Operations Management program grads.
The program will include an innovative industry training and awareness certification, It’s Your Shift. The certification will equip you with crucial knowledge and provide current resources focused on sexual harassment prevention and safe practices for intervention as a frontline worker or manager. It will support you, as you enter the hospitality industry, to become a leader for the prevention of sexual harassment and contribute to the evolution of safe and welcoming work environments.
Tourism HR Canada has honoured Centennial's Hospitality – Hotel Operations Management two-year diploma program and Hospitality and Tourism Administration three-year advanced diploma program with its SMART + Premium status, which means the programs exceed basic tourism industry standards. Centennial College is among the first post-secondary institutions in Canada to receive the SMART accreditation — and the only one to have two programs recognized for demonstrating tourism-related programming that exceeds industry standards.
|Course Code||Course Title|
|COMM-160/161||College Communication 1|
|GNED||General Education Elective|
|HOSP-101||Introduction to Computers (Online)|
|HOSP-102||Food Safety, Smart Serve, First Aid|
|HOSP-103||Professional Service Experience|
|HOSP-111||Introduction to Hospitality Operations|
|HOSP-122||Beverage, Bar and Dining Room|
|Course Code||Course Title|
|HOSP-220||Principles of Hospitality Management|
|HOSP-301||Room Operations II|
|HOSP-304||Hospitality Sales and Revenue Management|
|HOSP-307||Hospitality Management Career Preparation|
|HOSP-320||Principles of Food, Beverage and Labour Cost Control|
|HOSP-322||Special Event Operations|
Qualified graduates of the Hospitality - Hotel Operations Management program may be eligible to participate in pathway programs with partnering institutions.
Please note that each partnership has a specific minimum grade requirement in order to qualify for transferring credits, which are assessed by the partner institution.
*Royal Roads University: This program articulates directly to the Bachelor of Arts in Global Tourism Management and Bachelor of Arts in International Hotel Management at Royal Roads University, with a minimum B (3.0/4.33) GPA.
*Vancouver Island University: This program articulates directly to the Bachelor of Hospitality Management program at Vancouver Island University, allowing you to also complete a degree in an additional 2 years. //www2.viu.ca/calendar/Business/bachelorhospitality.asp
If you are interested in pursuing further education upon graduation, please contact an academic advisor to discuss your options.
Please visit our website at www.centennialcollege.ca/admissions/applying/education-pathways/outbound-pathways for more information on articulation agreements.
If you are applying through the Second Career Strategy, please apply at the Employment Training Centre for Second Career (Progress Campus). Second Career Strategy is a funding initiative for those who have been laid-off and are in need of training. For more information go to Second Career Strategy.If you have previously attended a full-time program at Centennial College, you may be eligible for a Program Transfer. Visit Enrolment Services at any Campus for information.
All other applicants must apply online at Ontariocolleges.ca. A non-refundable application fee of $95 must accompany applications. The fee is payable online, by telephone, online banking, by mail, or in-person to Ontariocolleges.ca. For more information go to Ontariocolleges.ca Application Fees.
Current Ontario high school students and graduates from Ontario high schools: Notify your guidance counsellor that you have applied to college and your school will forward transcripts to Centennial College via Ontariocolleges.ca.
Graduates of college/university, or high school outside Ontario but within Canada: You are responsible for requesting that your educational institute sends any required documents and transcripts to Ontariocolleges.ca.
If you are submitting transcripts to meet admission requirements, you must have the transcripts assessed by an independent credential assessment agency such as World Education Services (WES) or International Credential Assessment Service (ICAS).
For more information go to Submitting your Transcripts.
Offers of Admission are sent by mail to eligible applicants. When you receive your offer, you must login to your account at Ontariocolleges.ca and confirm before the Deadline to Confirm noted in your offer letter.
You may confirm only one college and one program offer at a time.
You must confirm your offer by the Deadline to Confirm noted in your Offer of Admission letter or your seat may be given to another applicant.
When you confirm your Offer of Admission at Centennial College you are given access to your personal myCentennial account where you can check your email, grades, register for courses, pay tuition fees, and see your class timetable.
Centennial fees statements are sent by email to your personal email account and to your myCentennial email account. Fees statements are not mailed.
You must make a minimum payment by the Fees Deadline noted in your Fees Statement or your seat may be given to another applicant.
Build your timetable (web-register for courses) at my.centennialcollege.ca.
Fall registration begins mid-July
January registration begins mid-December
May registration begins mid-April
Your web-registration will not open if:
You have not submitted your minimum fee payment by the deadline
You received a Conditional Offer of Admission and you have not met the conditions of your offer.
Once you have paid your fees or have made appropriate arrangements, register for your courses online through myCentennial.
Fees noted below are estimates only. Tuition is based on two semesters, beginning Fall 2019.
|Student||Tuition (2 Semesters)||Ancillary Fees||Total|