Program OverviewPrinter Friendly
The Hospitality - Hotel Operations Management program offers you the business skills and acumen to work in a wide range of areas within this multifaceted industry. Those areas include front desk management, housekeeping operations, food and beverage management and human resources planning.
Industry professionals will lead you as you learn in our Hotel Operations courses, and serve guests in The Local Cafe and Restaurant, 20,000 square foot Event Centre and four boutique style guest rooms. You can also further your knowledge and skills during a 14-week field placement with one of our leading industry partnerships, who will support your learning and development. Throughout the program, you will receive relevant technology-based training and industry certifications (including Smart Serve, Food Handlers and CPR/First Aid) that will be recognized and sought after by top employers.
Graduates of the Hotel Operations Management program have unlimited career opportunities, responding to the needs of guests and providing them with exceptional service and attention to detail. You will be fully prepared to step into key roles within both the front and back of a hotel, and make an impact on the guest experience.
Picture the look on guests' faces as they walk into the gorgeous lobby of a world-class hotel, are greeted by a helpful concierge and warmly welcomed to a perfectly-finished guest suite before enjoying a meal and exquisite service in the dining room. All of this is made possible by the hard work and dedication of graduates from the Hospitality - Hotel Operations Management program.
- During your Hospitality – Hotel Operations Management courses, you have the opportunity to engage in experiential learning
- Our on-campus operations serve as your classroom - you will receive training in our state-of-the-art Restaurant and Event facilities, including four guest rooms, preparing you for the industry
- You will work closely with your peers and experienced faculty to learn and practice key skills that employers are seeking
- Industry-recognized certifications are built into coursework to enhance your resumé
Are you an international student?
If so, please note that you will not be eligible for your post-graduation work permit if you take a semester off from your learning. Always talk to our Student Advisor before planning your time with us. We want you to enjoy your entire experience and are here to help you with your learning journey.
It’s Your Shift Training and Awareness Program
The program includes an innovative industry training and awareness certification – It’s Your Shift. The certification equips students with the crucial knowledge and provides current resources focused on sexual harassment prevention and safe practices for intervention as frontline workers or managers. It will support graduates as they enter the hospitality industry to become leaders for the prevention of sexual harassment and contribute to the evolution of safe and welcoming work environments.
The SMART Accreditation Program
Centennial's Hospitality – Hotel Operations Management two-year diploma program and Hospitality and Tourism Administration three-year advanced diploma program have been honoured with the organization's SMART + Premium status, which means the programs exceed basic tourism industry standards. Centennial College is among the first colleges and universities in Canada to receive Tourism HR Canada's SMART accreditation –and the only one to have two programs recognized for demonstrating tourism-related programming that exceeds industry standards.
Program OutlinePrinter Friendly
|Course Code||Course Title|
|COMM-170/171||College Communication 2|
|GNED-500||Global Citizenship: From Social Analysis to Social Action|
|HOTL-102||Rooms Operations I|
|HTAP-102||Introduction to Hospitality Accounting|
|HTAP-154||Introduction to Hospitality Sales and Marketing|
|Course Code||Course Title|
|HOTL-203||Hospitality Sales and Revenue Management|
|HOTL-205||Rooms Operations II|
|HOTL-206||Principles of Food, Beverage and Labour Cost Controls|
|HTAP-201||Principles of Hospitality Management|
|HTAP-323||Special Events Operations|
Career Options, Academic Pathways and Partners
Career Options, Academic Pathways and PartnersPrinter Friendly
Qualified graduates of the Hospitality - Hotel Operations Management program may be eligible to participate in pathway programs with partnering institutions. These pathway programs allow you to receive degree credit for learning obtained at Centennial College. Our partners include:
- Glion Swiss Hospitality Management School - Switzerland
- IMI International Management Institute - Switzerland
- Les Roches International School of Hotel Management - Switzerland
- Les Roches International School of Hotel Management- Spain
- Royal Roads University - Vancouver
- University of Guelph, Ontario
- *Vancouver Island University - Vancouver Island
*Vancouver Island University: This program articulates directly to the Bachelor of Hospitality Management program at Vancouver Island University, allowing you to also complete a degree in an additional 2 years. //www2.viu.ca/calendar/Business/bachelorhospitality.asp
If you are interested in pursuing further education upon graduation, please contact an academic advisor to discuss your options.
Note: The qualification requirements and costs for each external accreditation, designation, certification or recognition are set by the granting body — not by Centennial College. In order to qualify for any external accreditations, designations, certifications or recognitions, students and graduates will need to follow the processes and meet the applicable requirements listed on the websites and in the materials of those external bodies.
- General Manager
- Sales and Marketing Coordinator
- Housekeeping Manager
- Food and Beverage Manager
- Front Desk Manager
- Meeting and Event Coordinator
Admission RequirementsPrinter Friendly
- Ontario Secondary School Diploma (OSSD) or equivalent, or mature student status (19 years or older)
- English Grade 12 C or U, or equivalent (minimum grade required) or take the Centennial College English Skills Assessment for Admission
How to Apply
How to ApplyPrinter Friendly
1. Apply Online
Are you an International Student? Apply directly to Centennial College here.
If you are applying through the Second Career Strategy, please apply at the Employment Training Centre for Second Career (Progress Campus). Second Career Strategy is a funding initiative for those who have been laid-off and are in need of training. For more information go to Second Career Strategy.
If you have previously attended a full time program at Centennial College, you may be eligible for a Program Transfer. Visit Enrolment Services at any Campus for information.
All other applicants must apply online at Ontariocolleges.ca. A non-refundable application fee of $95 must accompany applications. The fee is payable online, by telephone, online banking, by mail, or in person to Ontariocolleges.ca. For more information go to Ontariocolleges.ca Application Fees.
2. Submit Documents
Current Ontario high school students and graduates from Ontario high schools: Notify your guidance counsellor that you have applied to college and your school will forward transcripts to Centennial College via Ontariocolleges.ca.
Graduates of college/university, or high school outside Ontario but within Canada: You are responsible for requesting that your educational institute sends any required documents and transcripts to Ontariocolleges.ca.
Applicants who attended school outside of Canada: If you are submitting transcripts to meet admission requirements, you must have the transcripts assessed by an independent credential assessment agency such as World Education Services (WES) or International Credential Assessment Service (ICAS).
For more information go to Submitting your Transcripts.
3. Confirm Your Offer of Admission
Offers of Admission are sent by mail to eligible applicants. When you receive your offer, you must login to your account at Ontariocolleges.ca and confirm before the Deadline to Confirm noted in your offer letter.
You may confirm only one college and one program offer at a time.
You must confirm your offer by the Deadline to Confirm noted in your Offer of Admission letter or your seat may be given to another applicant.
When you confirm your Offer of Admission at Centennial College you are given access to your personal myCentennial account where you can check your email, grades, register for courses, pay tuition fees, and see your class timetable.
4. Pay Fees
Centennial fees statements are sent by email to your personal email account and to your myCentennial email account. Fees statements are not mailed.
You must make a minimum payment by the Fees Deadline noted in your Fees Statement or your seat may be given to another applicant.
5. Build Your Timetable (Register for Courses)
Build your timetable (web-register for courses) at my.centennialcollege.ca.
Fall registration begins mid-July
January registration begins mid-December
May registration begins mid-April
Your web-registration will not open if:
You have not submitted your minimum fee payment by the deadline
You received a Conditional Offer of Admission and you have not met the conditions of your offer.
Once you have paid your fees or have made appropriate arrangements, register for your courses online through myCentennial.
Tuition and Fees
Tuition and FeesPrinter Friendly
Fees noted below are estimates only. Tuition is based on two semesters, beginning Fall 2017.
|Student||Tuition (2 Semesters)||Incidental Fees||Total|