Hospitality - Hotel Operations Management

Program Details

  • Program Code:1807
  • School:School of Hospitality, Tourism and Culinary Arts
  • Credential:Ontario College Diploma
  • Program Type:Post-secondary program
  • Program Length:2 years/ 4 semesters

Program Availability

Date
Domestic Availability
International Availability

Program Overview

Program Overview

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The Hospitality - Hotel Operations Management program will offer you business skills and acumen to work in a wide range of areas within this multifaceted industry. Among these areas will be front desk management, housekeeping operations, food and beverage management, and human resources planning.

Industry professionals will lead you through Hotel Operations courses, and to gain hands-on experience, you'll serve guests in The Local Cafe and Restaurant, Centennial's 20,000 sq. ft. Event Centre and four boutique-style guest rooms. You'll also further your knowledge and skills during a 14-week work-integrated learning experience with one of the program's leading industry partners, which will support your learning and development. 

Throughout the program, you'll receive relevant technology-based training and industry certifications, including Smart Serve, Food Handlers and CPR/first aid, which are recognized and sought after by top employers. 

As a graduate of the Hotel Operations Management program, you'll have unlimited career opportunities, responding to guests' needs and providing them with exceptional service and attention to detail. You'll be fully prepared to step into key roles within both the front and back of a hotel, and make an impact on the guest experience.

Picture the look on guests' faces as they walk into the gorgeous lobby of a world-class hotel, are greeted by a helpful concierge, and warmly welcomed to a perfectly-finished guest suite before enjoying a meal and exquisite service in the dining room. All of this is made possible by the hard work and dedication of Hospitality - Hotel Operations Management program grads.

It’s Your Shift Training and Awareness Program

The program will include an innovative industry training and awareness certification, It’s Your Shift. The certification will equip you with crucial knowledge and provide current resources focused on sexual harassment prevention and safe practices for intervention as a frontline worker or manager. It will support you, as you enter the hospitality industry, to become a leader for the prevention of sexual harassment and contribute to the evolution of safe and welcoming work environments.

The SMART Accreditation Program

Tourism HR Canada has honoured Centennial's Hospitality – Hotel Operations Management two-year diploma program and Hospitality and Tourism Administration three-year advanced diploma program with its SMART + Premium status, which means the programs exceed basic tourism industry standards. Centennial College is among the first post-secondary institutions in Canada to receive the SMART accreditation — and the only one to have two programs recognized for demonstrating tourism-related programming that exceeds industry standards.

Program Outline

Program Outline

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Career Options, Academic Pathways and Partners

Career Options, Academic Pathways and Partners

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Program Highlights

  • During your Hospitality – Hotel Operations Management courses, you have the opportunity to engage in experiential learning
  • Our on-campus operations serve as your classroom - you will receive training in our state-of-the-art Restaurant and Event facilities, including four guest rooms, preparing you for the industry
  • You will work closely with your peers and experienced faculty to learn and practice key skills that employers are seeking
  • Industry-recognized certifications are built into coursework to enhance your resumé

Articulation Agreements

Qualified graduates of the Hospitality - Hotel Operations Management program may be eligible to participate in pathway programs with partnering institutions. 

Please note that each partnership has a specific minimum grade requirement in order to qualify for transferring credits, which are assessed by the partner institution.

  • Algonquin College, Ontario
  • Davenport University, USA
  • Guelph, University of, Ontario
  • IMI International Management Institute - Switzerland 
  • Niagara College, Ontario
  • Royal Roads University - Vancouver
  • *Vancouver Island University - Vancouver Island

*Vancouver Island University: This program articulates directly to the Bachelor of Hospitality Management program at Vancouver Island University, allowing you to also complete a degree in an additional 2 years.  //www2.viu.ca/calendar/Business/bachelorhospitality.asp

If you are interested in pursuing further education upon graduation, please contact an academic advisor to discuss your options.

Please visit our website at www.centennialcollege.ca/admissions/applying/education-pathways/outbound-pathways for more information on articulation agreements.

Career Outlook

  • General Manager
  • Sales and Marketing Coordinator
  • Housekeeping Manager
  • Food and Beverage Manager
  • Front Desk Manager
  • Meeting and Event Coordinator

Admission Requirements

Admission Requirements

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Academic Requirements

  • Ontario Secondary School Diploma (OSSD) or equivalent, or mature student status (19 years or older)
  • English Grade 12 C or U, or equivalent (minimum grade required) or take the Centennial College English Skills Assessment for Admission

Additional Requirements

How to Apply

How to Apply

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1. Apply Online

Domestic Students

If you are applying through the Second Career Strategy, please apply at the Employment Training Centre for Second Career (Progress Campus). Second Career Strategy is a funding initiative for those who have been laid-off and are in need of training. For more information go to Second Career Strategy.

If you have previously attended a full-time program at Centennial College, you may be eligible for a Program Transfer. Visit Enrolment Services at any Campus for information.

All other applicants must apply online at Ontariocolleges.ca. A non-refundable application fee of $95 must accompany applications. The fee is payable online, by telephone, online banking, by mail, or in-person to Ontariocolleges.ca. For more information go to Ontariocolleges.ca Application Fees.

International Students

 Apply directly to Centennial College here.

2. Submit Documents

Domestic Students

Current Ontario high school students and graduates from Ontario high schools: Notify your guidance counsellor that you have applied to college and your school will forward transcripts to Centennial College via Ontariocolleges.ca.

Graduates of college/university, or high school outside Ontario but within Canada: You are responsible for requesting that your educational institute sends any required documents and transcripts to Ontariocolleges.ca.

International Students

If you are submitting transcripts to meet admission requirements, you must have the transcripts assessed by an independent credential assessment agency such as World Education Services (WES) or International Credential Assessment Service (ICAS).

For more information go to Submitting your Transcripts.

3. Confirm Your Offer of Admission

Offers of Admission are sent by mail to eligible applicants. When you receive your offer, you must login to your account at Ontariocolleges.ca and confirm before the Deadline to Confirm noted in your offer letter.

You may confirm only one college and one program offer at a time.

You must confirm your offer by the Deadline to Confirm noted in your Offer of Admission letter or your seat may be given to another applicant.

When you confirm your Offer of Admission at Centennial College you are given access to your personal myCentennial account where you can check your email, grades, register for courses, pay tuition fees, and see your class timetable.

4. Pay Fees

Centennial fees statements are sent by email to your personal email account and to your myCentennial email account. Fees statements are not mailed.

You must make a minimum payment by the Fees Deadline noted in your Fees Statement or your seat may be given to another applicant.

5. Build Your Timetable (Register for Courses)

Build your timetable (web-register for courses) at my.centennialcollege.ca.

Fall registration begins mid-July
January registration begins mid-December
May registration begins mid-April

Your web-registration will not open if:

You have not submitted your minimum fee payment by the deadline
You received a Conditional Offer of Admission and you have not met the conditions of your offer.

Once you have paid your fees or have made appropriate arrangements, register for your courses online through myCentennial.

Tuition and Fees

Tuition and Fees

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Fees noted below are estimates only. Tuition is based on two semesters, beginning Fall 2019.

Student Tuition (2 Semesters) Ancillary Fees Total
Canadian $2,721.00 $1,419.11 $4,140.11
International $14,502.50 $1,928.11 $16,430.61

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