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The Business School Blog

Moving Business Forward with Business Analytics  Image

Moving Business Forward with Business Analytics

Jun 22, 2020

This article examines the term “business analytics” to discover how it differs from the more commonly known buzzword “data analytics”. It answers ...

Inside the World of Contact Centres  Image

Inside the World of Contact Centres

Jun 9, 2020

This article answers some of the main questions people may have about contact centres, which differ from call centres in several ways. It also ...