International Student Withdrawal Policy

Withdrawal and refund policy for International Students

If you are withdrawing from Centennial College and requesting a refund, please read the procedure and important details below. It is necessary for you to read carefully and provide accurate and up-to-date information in order for you to receive a refund. Be aware of specific deadlines and required documents as outlined in the table below. Once you have all the necessary information, you can start your refund application by filling out a Program Withdrawal form or Overpayment Refund Request form. These forms will prompt you to fill in the necessary fields based on the information you provide.

If you need to withdraw from Centennial College for any reason, you must complete the Program Withdrawal form. On the other hand, if you overpaid your tuition fees and wish to receive a refund, you should fill out the Overpayment Refund Request form.

Please note: We have enhanced our services to expedite refunds for students who pay a full year of tuition in advance for their study permit and who are refused by the Government of Canada. To reduce negative impacts for students, we will put every effort into refunding large sum advance payments within 3 weeks from the time of a completed refund application in CASS. Refund requests to return funds to an alternate source (than original payment) will take significantly longer due to Canadian banking regulations.

Reason For Withdrawing, Supporting Documentation and Administration Fees

For students who are registered for the semester: Make a request to withdraw from the program in the first 10 school days of the semester. The semester tuition fee becomes non-refundable after 10 school days, and only the remaining balance on your student account will be refunded.

*For new students who are transferring to another institution:

• The non-refundable (or transferrable) tuition deposit is $2,000.
• Refunds will be processed only if you will be attending an institution in the same semester as you were accepted to attend Centennial. In addition, the program level must be the same or higher (for example, post-graduate to post-graduate or post-secondary to post-graduate).
• A valid offer letter from the institution indicating the start date of studies will be required.  We have coordinated transfer payments only with the following Ontario institutions (you can request direct transfer on the refund application form except for initial payments made by a credit card):
  • Collège Boréal
  • Conestoga College
  • Confederation College
  • Durham College
  • George Brown College
  • Humber College
  • La Cité collégiale
  • Sault College
  • Seneca Polytechnic
  • St. Clair College
  • St. Lawrence College

Payment Processing Information Needed to Complete Your Refund Application

All students who wish to apply for a refund must complete the Program Withdrawal form or Overpayment Refund Request form. All mandatory fields and attachments must be included for the submission to be considered.

Refunds to different payment methods

• Refunds are issued to the originating bank account: If you have since closed the account, please provide a letter from the bank confirming the closure for our review. Please note that Centennial is not obligated to issue a refund using a different method.
• Refunds are always credited back to the original card.
• Deposits made with a prepaid credit card cannot be refunded. We advise students to check with their credit card issuer if they can receive refunds before making tuition payments. If you paid your tuition with such a card and cannot receive a refund, please review the situation in an explanation letter. Your request will be reviewed by our management team on a case-by-case basis.
• If your old card has expired and was replaced by a new one, the old and new cards are likely connected to the same account.
• If you have cancelled the initial credit card to open an account with another card company, please provide a letter from the bank/card issuer confirming the cancellation as supporting documentation in your submission. Your request will be reviewed for approval.
• If you have cancelled the initial card and you no longer hold any credit card, your refund will be issued to that card anyway. You will need to contact that credit card company to follow their refund policy.
  If you have paid using multiple cards: If you have paid your fees using two different credit cards or with a wire transfer and credit card, you will need to fill out a form for each method of payment. Refunds are always credited back to the original card and bank account, so all accounts and cards will need to be recorded to receive a refund for each.

Online Ticketing System for Refund Applications

We have implemented a streamlined process for international student refund requests. Going forward, all refund applications will be accepted exclusively through our online ticketing system. By clicking the link to your request in any notification email, you can monitor the status of your refund request at any time.

We recognize that it is important that your application be processed as quickly as possible, with minimal back-and-forth communication to request additional documentation. To ensure your application can be processed promptly, we ask that you carefully review the requirements to ensure all necessary documents are included with your withdrawal request.

On average, the refund process currently takes approximately 14 weeks once all required documents are received. The processing time for each case could differ depending on various factors, such as the applicant's country, payment method, supporting documents and the volume of requests being processed. Please be assured that we aim to process your refund as quickly as possible in the order your completed submission was received.