Service Excellence and Professionalism
| Course Code | TOUR-306 |
|---|---|
| Lecture hours per week | 3 |
| Lab hours per week | |
| Course Availability | Open |
| Description | Professional communication and excellent customer centric service is paramount to the success of hospitality and tourism enterprises. Building on the communications skills developed in earlier courses, this course will focus on the emotional and cognitive strategies, tactics and skills used to deliver exceptional service and experiences. |