Tourism - Travel Services Management

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Program Code: 1824

School: School of Hospitality, Tourism and Culinary Arts

Credential: Diploma

Program Type: Post-secondary program

Program Length: 2 years/ 4 semesters

Start Date: Fall, Winter

Location: Progress Campus


Telephone: 416-289-5000, ext. 2569

In Centennial College's Tourism - Travel Services Management program, you will gain the skills you need to launch a career in one of the most significant aspects of the tourism sector, the travel industry. This is an industry that enables both outbound and inbound tourism, which in Canada is expected to climb to more than $293 billion in goods and services by 2030, according to Tourism HR Canada, a labour market intelligence organization.

In your Travel Services Management courses, you will come to see that even if individuals and corporations plan their travel online, there is still a heavy dependence on skilled workers behind the scenes to make essential connections and relationships to sustain this global distribution network.

It’s Your Shift Training and Awareness Program

The program includes an innovative industry training and awareness certification – It’s Your Shift.  The certification equips students with the crucial knowledge and provides current resources focused on sexual harassment prevention and safe practices for intervention as frontline workers or managers. It will support graduates as they enter the hospitality industry to become leaders for the prevention of sexual harassment and contribute to the evolution of safe and welcoming work environments.

Semester 1
Course Code Course Title Location
COMM-160/161 College Communication 1 Progress Campus
GNED General Education Elective Progress Campus
HTAP-102 Introduction to Hospitality Accounting Progress Campus
TRAV-100 Dimensions of Tourism Progress Campus
TRAV-111 Destinations 1 - Western Hemisphere Progress Campus
TRAV-115 Tourism Geography Progress Campus
TRAV-127 Introduction to Computing Progress Campus
TRAV-224 Industry Automation - Apollo Progress Campus
Semester 2
Course Code Course Title Location
COMM-170/171 College Communication 2 Progress Campus
GNED-500 Global Citizenship: From Social Analysis to Social Action Progress Campus
TRAV-122 Destinations 2 - Europe & Africa Progress Campus
TRAV-202 Sales and Marketing for the Travel Industry Progress Campus
TRAV-206 Wholesale Tour Operations and Accommodations Progress Campus
TRAV-207 Ground Transportation and Cruises Progress Campus
TRAV-215 Airline Automation - Sabre Progress Campus
TRAV-216 Travel Agency Operations Progress Campus
Semester 3
Course Code Course Title Location
TRAV-126 Career Preparation Progress Campus
TRAV-201 Customer Service and Client Communications Progress Campus
TRAV-203 Business Management for Tourism Progress Campus
TRAV-204 Groups and Incentives Progress Campus
TRAV-212 Domestic & International Tariff & Ticketing Progress Campus
TRAV-223 Destinations 3 - Asia & The Pacific Progress Campus
TRAV-226 Niche Tourism Progress Campus
Semester 4
Course Code Course Title Location
GNED General Education Elective Progress Campus
HTAP-251 Career Capstone and Leadership Progress Campus
TRAV-225 Travel Services Field Placement Progress Campus

Program Highlights

  • The Association of Canadian Travel Agents/Canadian Institute of Canadian Travel Counsellors (ACTA/CITC) has endorsed this program. As such, you have the option to write ACTA/CITC certification exam (additional cost).
  • You receive a certificate in travel insurance, a Cruise Line International Association (CLIA) education certificate and a Travel Industry Council of Ontario (TICO) certification.
  • Apollo and Sabre computerized reservation system training is included in the Travel Services Management program.
  • You are presented with volunteer opportunities at major tourism and travel industry trade shows and events.
  • The program includes the option to partake in an international field trip that provides experiential learning opportunities (additional cost).
  • There are frequent opportunities for networking with industry partners through guest speakers and field trips.

Note: The qualification requirements and costs for each external accreditation, designation, certification or recognition are set by the granting body, not by Centennial College. In order to qualify for any external accreditations, designations, certifications or recognitions, students and graduates will need to follow the processes and meet the applicable requirements listed on the websites and in the materials of those external bodies.

Career Outlook

  • Sales and Marketing Coordinator
  • Travel Counsellor
  • Tourism Consultant
  • Ticketing Agent
  • Tour Operator
  • Cruise Line Recreational Coordinator
  • Tour Guide/Escort
  • Airport Customer Service Agent

Academic Requirements

  • Ontario Secondary School Diploma (OSSD) or equivalent, or mature student status (19 years or older)
  • English Grade 12 C or U, or equivalent (minimum grade required) or take the Centennial College English Skills Assessment for Admission

1. Apply Online

Are you an International Student? Apply directly to Centennial College here.

If you are applying through the Second Career Strategy, please apply at the Employment Training Centre for Second Career (Progress Campus). Second Career Strategy is a funding initiative for those who have been laid-off and are in need of training. For more information go to Second Career Strategy.

If you have previously attended a full time program at Centennial College, you may be eligible for a Program Transfer. Visit Enrolment Services at any Campus for information.

All other applicants must apply online at A non-refundable application fee of $95 must accompany applications. The fee is payable online, by telephone, online banking, by mail, or in person to For more information go to Application Fees.

2. Submit Documents

Current Ontario high school students and graduates from Ontario high schools: Notify your guidance counsellor that you have applied to college and your school will forward transcripts to Centennial College via

Graduates of college/university, or high school outside Ontario but within Canada: You are responsible for requesting that your educational institute sends any required documents and transcripts to

Applicants who attended school outside of Canada: If you are submitting transcripts to meet admission requirements, you must have the transcripts assessed by an independent credential assessment agency such as World Education Services (WES) or International Credential Assessment Service (ICAS).

For more information go to Submitting your Transcripts.

3. Confirm Your Offer of Admission

Offers of Admission are sent by mail to eligible applicants. When you receive your offer, you must login to your account at and confirm before the Deadline to Confirm noted in your offer letter.

You may confirm only one college and one program offer at a time.

You must confirm your offer by the Deadline to Confirm noted in your Offer of Admission letter or your seat may be given to another applicant.

When you confirm your Offer of Admission at Centennial College you are given access to your personal myCentennial account where you can check your email, grades, register for courses, pay tuition fees, and see your class timetable.

4. Pay Fees

Centennial fees statements are sent by email to your personal email account and to your myCentennial email account. Fees statements are not mailed.

You must make a minimum payment by the Fees Deadline noted in your Fees Statement or your seat may be given to another applicant.

5. Build Your Timetable (Register for Courses)

Build your timetable (web-register for courses) at

Fall registration begins mid-July
January registration begins mid-December
May registration begins mid-April

Your web-registration will not open if:

You have not submitted your minimum fee payment by the deadline
You received a Conditional Offer of Admission and you have not met the conditions of your offer.

Once you have paid your fees or have made appropriate arrangements, register for your courses online through myCentennial.

Fees noted below are estimates only. Tuition is based on two semesters, beginning Fall 2017.

Student Tuition (2 Semesters) Incidental Fees Total
Canadian $2,935.50 $1,136.80 $4,072.30
International $13,283.00 $2,419.80 $15,702.80