Frequently Asked Questions
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Additional Resources
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Centennial Access to Student Services (CASS) requests
CASS is your go-to portal for 24/7 access to Centennial College services, documents, forms, and support resources. It also allows you to track the status of your requests in real time. Through CASS, you can connect with 18 service areas across the College — including Academic Advising, International Student Advising, Financial Services, and more. Learn more about Centennial’s CASS student support portal.
Grade appeals
Centennial College’s Grade Appeal Information page explains when and how you can appeal a grade. You’ll find details about eligibility, important deadlines, what documents you need, and what to expect from the appeal process.
Student Complaint Policy
To submit a formal complaint related to educational provisions and/or services, review the Student Complaint Policy and formal complaint process.
Student Code of Conduct Policy
Students are expected to conduct themselves in a manner consistent with the educational objectives of the College. In accordance with generally accepted standards of behaviour and published College policies, review the Student Code of Conduct Policy to understand your responsibilities as a student.
Student Experience Office
The Student Experience Office (SEO) is a student-focused, centralized office that supports student well-being. Visit the Student Experience Office webpage to learn more about available supports and how to contact the SEO.
International Student Advising Services
International Student Advising Services supports currently enrolled international students with student-related immigration matters and settling into life in Canada and at Centennial. Learn how International Student Advising Services supports international students.