IT Service Desk

The IT Service Desk is a service where students can turn to get assistance with Centennial IT issues and inquiries. The IT Service Desk is comprised of a number of individuals who specialize in over-the-phone, email, and remote technical support. You can also reach the desk from any on-campus computer lab telephone. If, for example, a lab needs a paper refill, you can dial the Service Desk extension 55280, and an agent will put your request through to a lab technician at your campus.

The IT Service Desk can be reached:

By phone at 416-289-5280, or from any on-campus computer lab telephone by dialing ext. 55280.  Standard hours of operation are Monday to Friday 8 AM - 5 PM.  However, for up-to-date IT announcements/service outages, please visit the IT Service Desk Self-Service Portal link below. 
Via email at ITServiceDesk@centennialcollege.ca 
Through the IT Service Desk Self-Service Portal
Services supported by the IT Service Desk:

• College network ID
• Authentication (login) issues
• Password resets, network ID’s, myCentennial and eCentennial
• Remote Access to IT systems
• Web service support and navigation

Client Support Counters

Each Centennial College campus also has a physical Client Support Counter staffed with technicians. Some of the technical issues the Client Support Counter can help you with include:

Supporting standard College applications such as MS Office, Windows, Anti-Virus software and myCentennial.
Providing guidance on how to access, save and print from all applications.
Answering questions on file storage, e-mail usage, and troubleshooting general application issues.
Help with authentication (login) issues, both with the network, myCentennial,and eCentennial.
Help with assessing and resolving computer lab hardware problem

Hours of Operation for Client Support Counters - In Person Support

Our client support counters are now open to staff and students for in-person support. Below are the days and hours of operations.