IT Service Desk

The IT Service Desk is a service where students can turn to get assistance with Centennial IT issues and inquiries. The IT Service Desk is comprised of a number of individuals who specialize in over-the-phone, email, and remote technical support. You can also reach the desk from any on-campus computer lab telephone. If, for example, a lab needs a paper refill, you can dial the Service Desk extension 55280, and an agent will put your request through to a lab technician at your campus.

The IT Service Desk can be reached:

• By phone at 416-289-5280, or from any on-campus computer lab telephone by dialling ext. 55280. Standard hours of operation are Monday to Friday 8 a.m.–5 p.m. However, for up-to-date IT announcements on service outages, please visit the IT Service Desk Self-Service Portal link below.
• Via email at ITServiceDesk@centennialcollege.ca 
• Through the IT Service Desk Self-Service Portal

Services supported by the IT Service Desk:

• College network ID
• Authentication (login) issues
• Password resets, network ID’s, myCentennial and Centennial Luminate
• Remote Access to IT systems
• Web service support and navigation

Client Support Counters

Each Centennial College campus also has a physical Client Support Counter staffed with technicians. Some of the technical issues the Client Support Counter can help you with include:

• Supporting standard College applications such as MS Office, Windows, Anti-Virus software and myCentennial.
• Providing guidance on how to access, save and print from all applications.
• Answering questions on file storage, e-mail usage, and troubleshooting general application issues.
• Help with authentication (login) issues, both with the network, myCentennial, and Centennial Luminate.
• Help with assessing and resolving computer lab hardware problem.

Hours of Operation for Client Support Counters - In Person Support

Our client support counters are now open to staff and students for in-person support. Below are the days and hours of operations.