The IT Service Desk is a service where students can turn to get assistance with Centennial IT issues and inquiries. The IT Service Desk is comprised of a number of individuals who specialize in over-the-phone, email, and remote technical support. You can also reach the desk from any on-campus computer lab telephone. If, for example, a lab needs a paper refill, you can dial the Service Desk extension 55280, and an agent will put your request through to a lab technician at your campus.
The IT Service Desk can be reached:
- By phone at 416-289-5280, or from any on-campus computer lab telephone by dialling ext. 55280. Standard hours of operation are Monday to Friday 8 a.m.–5 p.m. However, for up-to-date IT announcements on service outages, please visit the IT Service Desk Self-Service Portal link below.
- Via email at ITServiceDesk@centennialcollege.ca
- Through the IT Service Desk Self-Service Portal
Services supported by the IT Service Desk:
- College network ID
- Authentication (login) issues
- Password resets, network ID’s, myCentennial and Centennial Luminate
- Remote Access to IT systems
- Web service support and navigation
Client Support Counters
Each Centennial College campus also has a physical Client Support Counter staffed with technicians. Some of the technical issues the Client Support Counter can help you with include:
- Supporting standard College applications such as MS Office, Windows, Anti-Virus software and myCentennial.
- Providing guidance on how to access, save and print from all applications.
- Answering questions on file storage, e-mail usage, and troubleshooting general application issues.
- Help with authentication (login) issues, both with the network, myCentennial, and Centennial Luminate.
- Help with assessing and resolving computer lab hardware problem.
Hours of Operation for Client Support Counters - In Person Support
Our client support counters are now open to staff and students for in-person support. Below are the days and hours of operations.
Campus | Schedule |
---|---|
Progress Campus Student Hub – Second Floor (C2-03) | Monday – Friday: 8:30 a.m. to 4:30 p.m. |
Morningside Campus Student Hub - Second Floor (230) | Monday – Friday: 8:30 a.m. to 4:30 p.m. |
Ashtonbee Campus Student Hub (L-105) | Monday – Friday: 8:30 a.m. to 4:30 p.m. |
Downsview Campus Room 142 | Monday – Friday: 8:00 a.m. to 4:00 p.m. |
Story Arts Centre (SAC) Room 155 | Monday – Friday: 8:00 a.m. to 4:00 p.m. |