Hospitality - Hotel Operations Management
How To Apply
Program Details
- Program Code1807
- Credential NameHospitality - Hotel Operations Management
- Credential TypeOntario College Diploma
- SchoolSchool of Hospitality, Tourism and Culinary Arts
- Program TypePost-secondary program
- Program Length2 years/ 4 semesters
- LocationProgress Campus
- Emailhospitality@centennialcollege.ca
- Telephone416-289-5000
- Technology RequirementsCareerExplorerPlugin
Program Availability
- Program Overview
- Courses
- Career Options and Education Pathways
- Admission Requirements
- How to Apply
- Tuition and Fees
- Program Vocational Learning Outcomes
- Feast On®
- The Ocean Wise Program
- SMART accreditations
- Advising
The Hospitality - Hotel Operations Management program will offer you business skills and acumen to work in a wide range of areas within this multifaceted industry. Among these areas will be front desk management, housekeeping operations, food and beverage management, and human resources planning.
Industry professionals will lead you through Hotel Operations courses, and to gain hands-on experience, you'll serve guests in The Local Cafe and Restaurant, Centennial's 20,000 sq. ft. Event Centre and four boutique-style guest rooms. You'll also further your knowledge and skills during a 14-week work-integrated learning experience with one of the program's leading industry partners, which will support your learning and development.
Throughout the program, you'll receive relevant technology-based training and industry certifications, including Smart Serve, Food Handlers and CPR/first aid, which are recognized and sought after by top employers.
As a graduate of the Hotel Operations Management program, you'll have unlimited career opportunities, responding to guests' needs and providing them with exceptional service and attention to detail. You'll be fully prepared to step into key roles within both the front and back of a hotel, and make an impact on the guest experience.
Picture the look on guests' faces as they walk into the gorgeous lobby of a world-class hotel, are greeted by a helpful concierge, and warmly welcomed to a perfectly-finished guest suite before enjoying a meal and exquisite service in the dining room. All of this is made possible by the hard work and dedication of Hospitality - Hotel Operations Management program grads.
The SMART Accreditation Program
Tourism HR Canada has honoured Centennial's Hospitality – Hotel Operations Management two-year diploma program and Hospitality and Tourism Administration three-year advanced diploma program with its SMART + Premium status, which means the programs exceed basic tourism industry standards. Centennial College is among the first post-secondary institutions in Canada to receive the SMART accreditation — and the only one to have two programs recognized for demonstrating tourism-related programming that exceeds industry standards.
Program Overview
The Hospitality - Hotel Operations Management program will offer you business skills and acumen to work in a wide range of areas within this multifaceted industry. Among these areas will be front desk management, housekeeping operations, food and beverage management, and human resources planning.
Industry professionals will lead you through Hotel Operations courses, and to gain hands-on experience, you'll serve guests in The Local Cafe and Restaurant, Centennial's 20,000 sq. ft. Event Centre and four boutique-style guest rooms. You'll also further your knowledge and skills during a 14-week work-integrated learning experience with one of the program's leading industry partners, which will support your learning and development.
Throughout the program, you'll receive relevant technology-based training and industry certifications, including Smart Serve, Food Handlers and CPR/first aid, which are recognized and sought after by top employers.
As a graduate of the Hotel Operations Management program, you'll have unlimited career opportunities, responding to guests' needs and providing them with exceptional service and attention to detail. You'll be fully prepared to step into key roles within both the front and back of a hotel, and make an impact on the guest experience.
Picture the look on guests' faces as they walk into the gorgeous lobby of a world-class hotel, are greeted by a helpful concierge, and warmly welcomed to a perfectly-finished guest suite before enjoying a meal and exquisite service in the dining room. All of this is made possible by the hard work and dedication of Hospitality - Hotel Operations Management program grads.
The SMART Accreditation Program
Tourism HR Canada has honoured Centennial's Hospitality – Hotel Operations Management two-year diploma program and Hospitality and Tourism Administration three-year advanced diploma program with its SMART + Premium status, which means the programs exceed basic tourism industry standards. Centennial College is among the first post-secondary institutions in Canada to receive the SMART accreditation — and the only one to have two programs recognized for demonstrating tourism-related programming that exceeds industry standards.
Courses
Career Options and Education Pathways
Program Highlights
- During your Hospitality – Hotel Operations Management courses, you have the opportunity to engage in experiential learning
- Our on-campus operations serve as your classroom - you will receive training in our state-of-the-art Restaurant and Event facilities, including four guest rooms, preparing you for the industry
- You will work closely with your peers and experienced faculty to learn and practice key skills that employers are seeking
- Industry-recognized certifications are built into coursework to enhance your resumé
Career Outlook
- General Manager
- Sales and Marketing Coordinator
- Housekeeping Manager
- Food and Beverage Manager
- Front Desk Manager
- Meeting and Event Coordinator
Education Pathways
Graduates of the Hospitality - Hotel Operations Management diploma program have the opportunity to apply learning achieved at Centennial for credits toward further study at the degree level. Listed below are the degrees from partnering institutions that are available for this program.
Please note that each partner has minimum admission requirements to be met in order to qualify for transfer credits, which are assessed by the receiving partner institution.
| Partner Institution | Degree |
|---|---|
| Algoma University | Honours Bachelor of Business Administration |
| Algoma University | Honours Bachelor of Arts – Finance and Economics |
| Algoma University | Bachelor or Honours Bachelor of Arts in multiple majors |
| Algonquin College | Honours Bachelor of Hospitality and Tourism Management (Co-op) |
| George Brown College | Honours Bachelor of Administration – Hospitality |
| Guelph, University of | Bachelor of Commerce - Hospitality and Tourism Management |
| IMI International Management Institute Switzerland Ltd. | Bachelor of Arts with Honours in International Culinary Arts |
| IMI International Management Institute Switzerland Ltd. | Honours Bachelor of Arts in International Hotel and Tourism Management |
| Lakehead University | Bachelor or Honours Bachelor degree in multiple majors |
| Laurentian University | Bachelor or Honours Bachelor of Arts in multiple majors |
| Munster Technological University | Bachelor of Arts in Hotel Management (Trainee Management Development Program) |
| Niagara College | Honours Bachelor of Business Administration in Hospitality |
| Nipissing University | Bachelor or Honours Bachelor of Arts in multiple majors |
| Ontario Tech University | Honours Bachelor of Arts in Educational Studies |
| Ottawa, University of | Honours Bachelor of Commerce |
| Royal Roads University | Bachelor of Arts in Global Tourism Management |
| Royal Roads University | Bachelor of Arts in International Hotel Management |
| Seneca Polytechnic | Honours Bachelor of Commerce in Business Management |
| Seneca Polytechnic | Honours Bachelor of Interdisciplinary Studies |
| SHMS Swiss Hotel Management School | Bachelor of Arts in International Hospitality Management and Bachelor of International Hospitality (& Events / Design) Management |
| Vancouver Island University | Bachelor of Hospitality Management |
| Wilfrid Laurier University | Bachelor or Honours Bachelor of Arts in multiple majors |
| York University | Bachelor or Honours Bachelor of Arts in multiple majors |
| York University | Honours Bachelor of Social Sciences in multiple majors |
| York University | Bachelor of Administrative Studies |
Visit our Outgoing Education Pathways for more information on articulation agreements.
For pathways to other Ontario post-secondary institutions, please visit ONTransfer.
Admission Requirements
Academic Requirements
- Ontario Secondary School Diploma (OSSD), or equivalent, or mature student status (19 years or older)
- Grade 12 English (C or U), or equivalent (minimum grade required), or take the Centennial English Admission Test
Additional Requirements
How to Apply
1. Apply Online
Domestic Students
If you are applying through the Better Jobs Ontario Program, please work with an Employment Ontario service provider. For more information go to Better Jobs Ontario Program.
If you have previously attended a full-time program at Centennial College, you may be eligible for a Program Transfer. Visit Enrolment Services at any Campus for information.
All other applicants must apply online at Ontariocolleges.ca. A non-refundable application fee of $150 must accompany applications. The fee is payable online, by telephone, online banking, by mail, or in-person to Ontariocolleges.ca. For more information go to Ontariocolleges.ca Application Fees.
International Students
Apply directly to Centennial College here.
2. Submit Documents
Domestic Applicants
Current Ontario high school students and graduates from Ontario high schools: Notify your guidance counsellor that you have applied to college and your school will forward transcripts to Centennial College via Ontariocolleges.ca.
Graduates of college/university, or high school outside Ontario but within Canada: You are responsible for requesting that your educational institute sends any required documents and transcripts to Ontariocolleges.ca.
Domestic applicants who attended school outside of Canada: If you are submitting transcripts to meet admission requirements, you must have the transcripts assessed by an independent credential assessment agency such as World Education Services (WES) or International Credential Assessment Service (ICAS). For more information go to Submitting your Transcripts.
International Applicants
Please refer to the International Education Application Guide.
3. Confirm Your Offer of Admission
Offers of Admission are sent by mail to eligible applicants. When you receive your offer, you must login to your account at Ontariocolleges.ca and confirm before the Deadline to Confirm noted in your offer letter.
You may confirm only one college and one program offer at a time.
You must confirm your offer by the Deadline to Confirm noted in your Offer of Admission letter or your seat may be given to another applicant.
When you confirm your Offer of Admission at Centennial College you are given access to your personal myCentennial account where you can check your email, grades, register for courses, pay tuition fees, and see your class timetable.
4. Pay Fees
Centennial fees statements are sent by email to your personal email account and to your myCentennial email account. Fees statements are not mailed.
You must make a minimum payment by the Fees Deadline noted in your Fees Statement or your seat may be given to another applicant.
5. Build Your Timetable (Register for Courses)
Build your timetable (web-register for courses) at my.centennialcollege.ca.
Fall registration begins mid-July
January registration begins mid-December
May registration begins mid-April
Your web-registration will not open if:
You have not submitted your minimum fee payment by the deadline
You received a Conditional Offer of Admission and you have not met the conditions of your offer.
Once you have paid your fees or have made appropriate arrangements, register for your courses online through myCentennial.
Tuition and Fees
Fees noted below are estimates only. Tuition is based on two semesters, beginning Fall 2025.
| Student | Tuition (2 Semesters) | Ancillary Fees | Total |
|---|---|---|---|
| Canadian | $2,721.00 | $1,674.59 | $4,395.59 |
| International | $17,148.00 | $2,172.54 | $19,320.54 |
Program Vocational Learning Outcomes
Program Vocational Learning Outcomes
Program Vocational Learning Outcomes describe what graduates of the program have demonstrated they can do with the knowledge and skills they have achieved during their studies. The outcomes are closely tied to the needs of the workplace. Through assessment (e.g., assignments and tests), students verify their ability to reliably perform these outcomes before graduating.
- Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
- Deliver guest service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives of the accommodation industry.
- Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
- Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of hotels delivering hospitality services and products.
- Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hotel operations.
- Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
- Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
- Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
- Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
The Ocean Wise Program
SMART accreditations
- Personality TestSTARTMatch your personality to a career
- Career ExplorerLEARN MOREExplore your future career
Carolina Ventura, Hotel Operations Management, Graduate, 2013After studying business administration for one year, I knew I needed a change. I used to be very shy, but my first job at a restaurant helped me open up and realize how much I loved talking to people. Centennial College's Hotel Operations Management program helped me realize that I was meant to be in this industry.
The connections I made here were the stepping stones to my career in the events industry and will stay with me forever.
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